Privacy Policy – FundixPay

FundixPay Pte. Ltd. – UEN 202334921K (“FundixPay”, “we”, “our”, or “the Platform”) is committed to protecting the privacy and personal data of its users (“you”, “user”).

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using FundixPay, you agree to the practices described in this Policy.

1. Data Controller

• FundixPay Pte. Ltd. — Company registered in Singapore (UEN 202334921K)
• Headquarters: 9 Raffles Place, Republic Plaza, Singapore 048619
• Contact email: support@fundixpay.com

2. Data We Collect

2.1 Data provided by the user

• Full name and contact details (email, phone)
• Identification information (if required by KYC regulations)
• Usage preferences (currency choice, deposit amount)
• Any information submitted via our contact or support forms

2.2 Technical data

• IP address and approximate location
• Device type, browser, and operating system
• Connection data and technical logs
• Cookies and similar technologies

2.3 Usage data

• Browsing history on the Platform
• Deposited amounts and generated virtual credit
• Interactions with our customer service

3. Purpose of Data Processing

Your personal data is used to:

• Create and manage your user account
• Verify and secure your deposits
• Generate your virtual credit balance
• Provide effective customer support
• Improve our services and user experience
• Comply with legal and regulatory obligations (AML/KYC if applicable)
• Prevent fraud and enhance security

4. Legal Basis for Processing

Depending on your country of residence:

• GDPR (EU): consent, contract execution, legal compliance, and legitimate interest
• PDPA (Singapore): collection with user consent and strictly for disclosed purposes

5. Data Sharing

Your data may only be shared with:

• Our technical service providers (hosting, emailing, security)
• Compliance partners (KYC/AML if required)
• Judicial and regulatory authorities (upon legal request)

6. Data Retention

• Account data: kept during active use and up to 5 years after account closure for legal purposes.
• Marketing data: until consent is withdrawn.
• Technical logs: maximum of 12 months.

7. Data Security

We implement advanced security measures, including:

• Encryption of communications (SSL/TLS)
• Secure storage of deposits and logs
• Restricted access for authorized personnel only
• Regular checks against fraud and hacking

However, no system is completely invulnerable. By using FundixPay, you acknowledge the inherent risks of online data transmission.

8. Your Rights

Depending on applicable regulations, you have the following rights:

• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing of your data
• Object to the use of your data (e.g., marketing)
• Portability of your data (export of your information)

To exercise your rights: support@fundixpay.com

9. Cookies & Tracking

FundixPay uses cookies to:

• Ensure the proper functioning of the site
• Analyze usage and improve user experience
• Personalize communications

You can configure your browser to refuse certain cookies, but this may limit access to some features.

10. International Data Transfers

As FundixPay is based in Singapore, your data may be transferred outside your country of residence.

We ensure an equivalent level of protection through:

• Standard contractual clauses (EU → Singapore)
• Confidentiality agreements with our partners

11. Policy Updates

FundixPay may update this Privacy Policy at any time.

Modified versions will be published on the website with the latest update date.

12. Contact

For any questions regarding this Policy or your data:

FundixPay Pte. Ltd.
Email: support@fundixpay.com
Address: 9 Raffles Place, Republic Plaza, Singapore 048619